Get - horrible customer service

Colorado Springs, Colorado 0 comments
Not resolved

When the product I ordered was out of stock, the email I received to let me know was personally insulting.the website is awful when it comes to determining if item is in stock, and customer service is non existent.

There are too many other suppliers of floor padding to use this company. There is no reason to be insulted because of a poorly designed website leading to an order of something out of stock. What happened to, "I'm sorry, but the item you ordered is no longer available" ? Instead I get,"we have cancelled and refunded this order.

As stated all over the order page this product is not available, has not ETA (their words), and should not be ordered...". Is that even English? Yet there was a list of the product with quantities up to 42 showing. Apparently there should be a date (usually indicating backordered), or, get this, a blank space next to the item (rather than the quantity currently listed there).

Yep, clear as mud.

Review about: Interlocking Floor Padding.

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